This book is not about communication as it is generally understood, or as you may understand it. It is about how communication ought to be understood according to how it actually occurs. The popular understanding of communication is simply not consistent with the facts. If your concept of communication is faulty, you will frequently be perplexed, frustrated, and even angered. Our communication problems are not engendered by the world outside of us. They are engendered mainly because our common conception of communication just doesn’t fit the facts.