This book is not about communication as it is generally understood, or as you may understand it. It is about how communication ought to be understood according to how it actually occurs.
The popular understanding of communication is simply not consistent with the facts. If your concept of communication is faulty, you will frequently be perplexed, frustrated, and even angered. Our communication problems are not engendered by the world outside of us. They are engendered mainly because our common conception of communication just doesn’t fit the facts.
Everyone knows by now that the best way to deal with problems is to prevent them. Communication! A Radically New Approach to Life’s Most Perplexing Problem is mainly about how to prevent communication problems, and not how to deal merely with the symptoms.
